After completing the multi-million-dollar renovation and successfully re-opening the only super yacht Marina in Palm Beach, we would like to introduce you to one of the most prized and valuable members of the team, Mike Horn, our veteran dockmaster. Horn has been in the South Florida marine industry for over 25 years and has been with the Town Marina for over 8 years.
A dock master’s job is very important in overseeing various operations and keeping the marina running efficiently. They are responsible for the daily operations, maintaining the dock and managing both the crew and yacht owners.
To help you get to know Mike Horn a little better, he took the time to talk about his past, his current position and the future of the Marina.
Q: What is your favorite thing about the Town of Palm Beach Marina upgrades?
A: The entire place is amazing. This marina will be the talk of the marine industry for the next 10 to 15 years. Until someone can find a place as nice as Palm Beach and then build a super yacht marina. This is the place to keep your yacht. I also love the concrete floating docks; these make all the difference in the marina world.
Q: What is your definition of what the dockmaster job is?
A: It’s all about customer service to make sure the boater is happy and wants to return next season or in a couple of weeks. Other duties as assigned. It changes day to day. Some days it’s hard to get from my car to the office without getting stopped and others I can walk the facility and talk with owners and captains.
Q: What would you say are some challenges you face as a dockmaster?
A: When you have a lease holder returning before the date they originally gave and there is another boat in their slip. You need to be customer service oriented, firm and diplomatic.
Q: With your 25-year experience, what are some tips/advice for yacht owners, crew members?
A: Coming to the Town of Palm Bach Marina, please plan your arrival on the slack tide.
Q: Did you think you were going to pursue a career in the marine industry when you were a kid?
A: Even though I grew up around boats I never envisioned working in the marine industry. After graduating from college, I was looking for a job. Bahia Mar was hiring dock attendants and its now 27 years later. I enjoy being on the water. I enjoy the challenges that the dockmaster job brings. In this position you need to be very customer service oriented, firm and diplomatic all at the same time.
Q: What do colleagues say is your best quality?
A: I am honest and dependable.
Q: You have worked both in private and public marinas, what would you say is the biggest difference between the two, do you prefer one over the other?
A: They both have their challenges. I don't have a preference but do love my current job and enjoy coming to work. I would like to see the Marina grow and maximize its potential.
Q: Tell us a little about what you do when you are not working. Family? etc.
A: My family and I spend a lot of our free time on boats in Florida and the Bahamas.
Q: What is your favorite thing about work? Least favorite?
A: My favorite thing is when everything goes perfect. Opening day here in Palm Beach, we had about a dozen arrivals, and it went very smooth. My least favorite is when things break or don't work, for example: electric, pumps, water, parking, and WIFI.
Q: Tell us about your experience regarding Covid and its effect on the
A: It’s been challenging, we have had issues with supplies and getting service technicians.
With years of experience in the industry, our dockmaster is guaranteed to help make your Marina experience as stress-free as possible. For more information on Mike Horn or for slip lease information, visit TownofPalmBeachMarina.com